These terms and conditions of sale apply to all purchases made via the Nektarbigård online shop. By completing a purchase, you accept these terms and conditions.
Nektarbigård
We reserve the right to amend these terms and conditions at any time. The terms and conditions in force at the time of ordering are those that apply to the purchase.
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We offer Swedish honey and other bee products from our own apiary.
As honey is a natural product, its colour, taste, aroma and consistency may vary depending on the season and vegetation. Crystallisation is a natural process and does not affect the quality of the product.
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All prices are quoted in Swedish kronor (SEK).
Any VAT is shown in accordance with current legislation. We reserve the right to make price changes and accept no liability for printing errors or technical faults.
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Once an order has been placed, an order confirmation will be sent by email. If you do not receive a confirmation, please contact us.
We reserve the right to refuse or cancel an order in the event of, for example, incorrect pricing information, technical problems or suspected fraud.
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We offer secure payment options via the payment methods available in the online shop.
Your order will only be processed once payment has been authorised.
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We dispatch orders within Sweden.
The standard delivery time is 2–5 working days, unless otherwise stated.
During busy periods, on public holidays or in the event of unforeseen circumstances, delivery may take longer.
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Please check the parcel immediately upon receipt.
If the parcel or the products are damaged, this must be reported to the carrier and then to us as soon as possible.
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As a consumer, you normally have a 14-day right of withdrawal under the Distance Contracts Act.
However, the right of withdrawal does not apply to foodstuffs where the seal has been broken or to products which, for hygiene or health reasons, cannot be returned once they have been opened.
The product must be returned in its original condition.
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If a product is faulty or damaged on delivery, you are entitled to make a complaint under the Consumer Sales Act.
Please contact us as soon as the fault is discovered and feel free to attach photos of the product.
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We process personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
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Nektarbigård accepts no liability for delays or non-delivery caused by circumstances beyond our control, such as natural disasters, strikes, decisions by public authorities or other unforeseen events.
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If you have any questions, you are always welcome to contact us via the contact form on our website.